Webinar Wrap-Up: Managing a Multi-Generational Workforce in a Customer Service Environment

employee-growth-metricsManaging the differences between the generations in the workplace has proven to be difficult for many business leaders. Generational challenges and dissimilar working styles are ever-present and can cause a disconnect between employers and employees. When you add the headaches associated with a customer service environment to these generational differences, serious operational issues can arise and impact your bottom line. Adecco’s recent webinar, “Managing a Multi-Generational Workforce in a Customer Service Environment,” helps leaders and managers mitigate these issues. In the webinar, topics include a detailed look at the generations in the workforce, leveraging generational strengths, best practices for addressing generational challenges, management tips and advice for helping the younger generations provide excellent service.

Panelists for the webinar include Bruce Tulgan (Author, Founder & CEO of RainmakerThinking), Wendy Slayton (Senior Vice President of Human Resources for Adecco Group North America), Kristen Leverone (Senior Vice President & Global Talent Development Practice Leader for Lee Hecht Harrison) and Lauren Griffin (Senior Vice President of Adecco Staffing, USA). Individuals who attended the webinar earned Human Resources Certification Institute (HRCI) credit, which counts toward the certification and recertification process for HR professionals.

If you are interested in viewing the “Managing a Multi-Generational Workforce in a Customer Service Environment” webinar, click here. For those wishing to receive HRCI credit, we will be granting accreditation through October 10, 2014 for those who watch the webinar in its entirety. Please note: In order to receive credit, you MUST complete the form that appears and provide valid information. Your HRCI credit information will be sent within a week of viewing.

If you wish to view only the slides presented in the webinar and are not interested in receiving HRCI credit, click here.
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August brought fewer new jobs than expected, but several industries saw steady growth

Job-Market-TodayThe United States generated 142,000 new jobs in August, breaking the six-month streak of +200,000 job gains. This number comes in well below what economists were expecting, however, August is historically a slower month for job growth. The unemployment rate dropped slightly from 6.2 percent to 6.1 percent.  During the past year, the unemployment rate and the number of unemployed persons have declined by 1.1 percentage points, and 1.7 million, respectively.

Revisions to prior months showed that both June and July had seen 28,000 fewer new jobs than was previously reported. The June payroll number was revised from +298,000 to +267,000 and the July numbers were revised from +209,000 to +212,000.

Looking deeper into the BLS “Employment Situation – August 2014” report, here are some figures on job creation in specific industries:
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Celebrating National Staffing Employee Week: Sept. 15-21

ADO-Fb-Image-NSEW (2)On any given day, Adecco connects more than 70,000 talented workers to the best job opportunities across the country. We know just how hard our Associates work and how much time they spend in the workplace. That’s why we want to make sure they have the right position at the right company, as well as the resources to realize their career goals. During National Staffing Employee Week – and every week – we wish our Associates abundant success as Adecco temporary and contract workers. 

What is National Staffing Employee Week?

Organizations big and small work with staffing companies to find skilled contract and temporary workers to fill positions in a myriad of fields and sectors. National Staffing Employee Week was established by the American Staffing Association to honor the millions of Americans who are employed by staffing firms, and is held September 15-21 this year.

Every day in America, there are roughly 2.98 million workers employed by staffing companies. In a year, more than 11 million temporary and contracts workers are employed by staffing companies in the United States. The ASA also reports 79 percent of temporary employees often work full-time; 35 hours per week or more.

Temporary workers have been contributing to the economy for decades, and employers seeking qualified staff are increasingly looking into staffing companies to fill their needs. It should also be noted that the staffing industry generated a staggering $122 billion in sales in 2013 alone.
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Taking on the job hunt like a fantasy football draft

football-players-feet-and-helmetsWith fantasy football drafts in full gear, it’s easy to see a few parallels between the research-based, tactical processes of drafting a great team and landing a dream job. Below are a few tips to maximize your job search that also translate into tactics for fantasy football.

Organize your leads and look to eliminate risk

For those putting together fantasy football teams, it is wise to avoid big risks and unpredictable behaviors and players. Similarly, when researching and setting a plan for your job hunt, be sure to organize your job prospects into categories – making sure that a certain amount of your options are considered “low-risk.” Include prospects for an impressive, big-name company, but don’t commit to this end when it comes to the job search. Ultimately, knowing your strengths and the ideal job for you should eliminate most risk. If you are truly seeking the job you want most and would be the best fit, you shouldn’t find yourself risking too much in the process – or it might be time to re-evaluate.
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The top 7 skills for content marketing jobs

man-and-woman-in-marketingThe game has changed in marketing.

Traditional advertising and highly structured marketing campaigns are fast being replaced by more nimble approaches that feature content marketing as a means to raise awareness, build brand loyalty, and, ultimately, sell products and services.

The revolution is already well under way. Studies show 44.9 percent of B2B companies plan to hire for content marketing in the next year. Of the companies that already have a content marketing team in place, 98 percent expect to grow in the next year.
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The latest BLS regional and metro-area unemployment figures

BLS-regional-metro-data-on-BLS-employment-report

Both regional and state unemployment rates saw little change in the United States metropolitan areas, according to the latest BLS “Metropolitan Area Employment and Unemployment” report. In July, the national unemployment rate increased slightly to 6.2 percent – 1.1 percentage points lower than July of last year. Forty-nine states and the District of Columbia have seen unemployment rate decreases over the past year.

Looking deeper into the July metro area numbers, Bismarck, North Dakota once again led the nation with the lowest unemployment rate — now at 2.4 percent, a decrease of 0.2 percentage points from June. Of the 372 metropolitan areas, 15 had jobless rates of at least 10 percent, whereas 68 areas had rates of less than 5.0 percent.
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