Working Abroad? Know the do’s and don’t's of business etiquette

Global commerce is making the world smaller. Doing business with international vendors and clients — once the province of a select few — is an increasingly common affair among professionals at all levels.
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Working Abroad Options

By Scott Westcott

When deciding on whether to work abroad a few years ago, Elena Sheppard , Culture Editor at PolicyMic, thought of Mark Twain’s famous words:

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do.”

With that notion in mind, she headed off to Bangkok where she spent more than two years working and immersing herself in another culture. In an article titled Why I Chose to Work in Thailand (And Why Millennials Should Work Abroad Too!) Sheppard details the many benefits of working overseas – particularly for those workers in the millennial generation.
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A Tempting World: Day 5 at Laser Spine Institute

Today I met with the patient I’ve been shadowing all week to find out how he has been feeling since his surgery.   I met him on the door way to the clinic where he was to meet with doctors again to debrief on the surgery.  He was absolutely beaming; he said for the first time in quite a long time that his foot was no longer numb!  Although he mentioned he had a little bit of pain from the small incision from the surgery, he said the pain he was used to having was gone!  We shared some laughs and I was so glad to hear he was doing well and I was glad I got to see him before he went in to meet with the doctors.   He is just one of the many success stories that LSI sees each and every day and I can attest to the level of care that Laser Spine Institute shows each patient that comes through their doors.

This week as Laser Spine Institute has been different than all other rotations I’ve done with “A Tempting World” and I am proud that have been able to spend a week with such an innovative company and with such passionate people.

 


A Tempting World: Day 4 at Laser Spine Institute

Today I spent time with the division of Laser Spine institute that works with patients post-surgery.  It was an eye-opening experience to learn how they followed up with all their patients.  Andrea Smith, Patient Support Specialist, let me listen in on a few calls as she talked with the patient concerns.  She personalized every step of her communication from the day after surgery, when Andrea writes a handwritten card, to following up with them, week 1, 2, 4 and 8.

Next, I met Maya Borofsky and listened in on a few calls that she made to follow up with her patients.  Some patients take 3 hours of time to make sure everything is in order, and some take 5 minutes.  It’s clear that all Maya wants to ensure is that the surgery and follow up care has been taken the utmost possible care.
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A Tempting World: Day 3 at Laser Spine Institute

On day 3 of “A Tempting World” with the Laser Spine Institute, I spent the morning with Brie Pusateri, Director of Scheduling, to learn about how she manages the department and the kinds of metrics they use to ensure that all the appointments for surgery are properly timed. I found it interesting how thorough they are in making sure they get all the patients’ information correct, from their medical history to their recent MRI results.

Just before lunch, I met up with the patient I’m following this week and sat with him as the Orthopedic Surgeon came in to review his findings. It was fascinating to see how he determined the prognosis, by reviewing step by step the MRI, which involved a few compressed discs that were pinching the nerves causing pain and numbness. The patient was very confident with the overview of the surgery scheduled for the next day and couldn’t wait for it all to be over.
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A Tempting World: Day 2 at Laser Spine Institute

Bright and early on my second day at Laser Spine Institute, I met with various patient coordinators to learn about their functions in handling new callers. It was clear from the outset that they are real “people- persons”, as in, they enjoy talking to people with back pain, learning about the patients and their symptoms.   Their main function is to handle the relationship and help screen callers with all the necessary paperwork and questions, to then determine whether they are a good candidate for surgery.  The team of patient coordinators speaks to patients, on average, five times before they then meet with the scheduler and then ultimately surgery.  The training for these patient coordinators is very thorough as they are the patients’ points of contact prior to their surgeries.  They are responsible for coordinating the MRI scans, listening to patient feedback and taking copious notes so that when the nurses and doctors finally reach them they are fully briefed and all expectations are met.
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