A Tempting World: Day 5 at Laser Spine Institute


LSI-Day5

Today I met with the patient I've been shadowing all week to find out how he has been feeling since his surgery.   I met him on the door way to the clinic where he was to meet with doctors again to debrief on the surgery.  He was absolutely beaming; he said for the first time in quite a long time that his foot was no longer numb!  Although he mentioned he had a little bit of pain from the small incision from the surgery, he said the pain he was used to having was gone!  We shared some laughs and I was so glad to hear he was doing well and I was glad I got to see him before he went in to meet with the doctors.   He is just one of the many success stories that LSI sees each and every
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A Tempting World: Day 4 at Laser Spine Institute


LSI-Day4

Today I spent time with the division of Laser Spine institute that works with patients post-surgery.  It was an eye-opening experience to learn how they followed up with all their patients.  Andrea Smith, Patient Support Specialist, let me listen in on a few calls as she talked with the patient concerns.  She personalized every step of her communication from the day after surgery, when Andrea writes a handwritten card, to following up with them, week 1, 2, 4 and 8.Next, I met Maya Borofsky and listened in on a few calls that she made to follow up with her patients.  Some patients take 3 hours of time to make sure everything is in order, and some take 5 minutes.  It's clear that
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A Tempting World: Day 3 at Laser Spine Institute


LSI-Day3

On day 3 of "A Tempting World" with the Laser Spine Institute, I spent the morning with Brie Pusateri, Director of Scheduling, to learn about how she manages the department and the kinds of metrics they use to ensure that all the appointments for surgery are properly timed. I found it interesting how thorough they are in making sure they get all the patients’ information correct, from their medical history to their recent MRI results.Just before lunch, I met up with the patient I'm following this week and sat with him as the Orthopedic Surgeon came in to review his findings. It was fascinating to see how he determined the prognosis, by reviewing step by step the MRI, which involved a
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A Tempting World: Day 2 at Laser Spine Institute


LSI-Day2

Bright and early on my second day at Laser Spine Institute, I met with various patient coordinators to learn about their functions in handling new callers. It was clear from the outset that they are real “people- persons”, as in, they enjoy talking to people with back pain, learning about the patients and their symptoms.   Their main function is to handle the relationship and help screen callers with all the necessary paperwork and questions, to then determine whether they are a good candidate for surgery.  The team of patient coordinators speaks to patients, on average, five times before they then meet with the scheduler and then ultimately surgery.  The training for these patient
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A Tempting World: Introduction to Laser Spine Institute


LSI-Day1

Like many Olympic athletes, I grew up competing every day for almost all of my life.  Over time, the aches and pains I got from performing at such a high level has taken a toll on my body and makes me think twice about the long term consequence of being so competitive.  Luckily, I've not had any major career-ending injuries and today through my introduction to the Laser Spine Institute (LSI), I am realizing how imperative it is for individuals who have had major injuries that high quality care is available.To say I learned a lot on my first day at LSI is quite an understatement.  I received a crash course on the spine and learned a great amount about this amazing company.  Since
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A Tempting World: Day 4 at SecurityPoint Media


ben_securitypoint_4

On the last day, I finished my marketing project that compiled new data for the airports around the USA. They want to use these sales sheets in future presentations to clients.  I added another 30 airports to the list and provided a few new data fields so the team could better sell their products. I also merged it all to a master Excel spreadsheet so that in the future the data can be modified without having to do each one individually! I learned a lot about annual passenger numbers and the size and scope of every airport.  It became all too apparent that no two airports are identical.To finish up the week, I went out for a late lunch with President & CEO Joseph Ambrefe to do a
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