The Importance of Ongoing Customer Service Training

Customer service training is a sound investment when you consider what’s at stake. Your company’s reputation, customer satisfaction and loyalty
 are all directly impacted by customer service experiences. And ultimately those experiences affect your operating costs – and your bottom line when […]

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Millennials and the Workplace Culture Revolution

It might be time to give the much-maligned Millennials a break, considering the strengths and value they bring to workplace culture. Whether we’re ready or not, Millennials are the future of business. With record numbers of college students graduating each year and […]

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Five Rockstars of the Job Market

2014 has shown signs of particular growth – all of which results of key factors, including shifts in the economy and significant current events. The job market continues to hold strong in a few key industries: healthcare, finance, computer systems and information, […]

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What it Means To Be An Agile Marketer

If you hang out with corporate techies, you undoubtedly hear about “agile development” – the approach to developing software that relies on responding effectively to change rather than following a rigid plan to get the best results. Yet more and more, the […]

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Celebrating National Nurses Week: May 6th-12th, 2014

National Nurses Week is a yearly event to honor and celebrate our nurses. It was originally celebrated in October, 1954 to recognize the 100th anniversary of Florence Nightingale’s mission to Crimea. Nightingale is considered the founder of nursing. In 1990 the American […]

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How to Stand Out When Applying For Marketing Jobs

In a job market where many resumes boast the title “marketing guru,” it’s not enough to be well-versed in social media, analytics, and basic marketing strategy anymore. Candidates must stand out and display a proactive – rather than reactive – marketing mentality […]

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Hiring the Right Candidate for Social Media Marketing

It seems like every company has an opening for a social media marketing position these days. Between 2010 and 2013, jobs postings for social media related jobs on LinkedIn increased 1,300 percent, according to Ragan.com, a marketing a communications resource. But with […]

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A Closer Look At The February BLS Jobs Report

Source: BLS jobs report For the first time since last November, the nation’s private sector gained over 150,000 jobs in February. Although the sector’s total job creation – 162,000 – was not large enough to lower the national unemployment rate, a majority of […]

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Call Center Jobs Coming Back to the U.S.

In the 1980s and 1990s, approximately 600,000 call center jobs were outsourced overseas. Lately, however, they have started to come back. This is great news for American job seekers and businesses alike—there were more than 100,000 positions created in call centers throughout […]

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