One overlooked character trait you should interview for

Woman-researching-at-a-deskIt is all too easy to miss important information about a candidate in the brief time that an interview usually requires. More and more, employers are asking questions that discern critical thinking – but there’s still one area that most employers or hiring managers are forgetting: intellectual curiosity. Data shows that a level of curiosity for the field that you are in can carry you very far and impact the company you work for significantly. Here’s why you intellectually curious individuals are valuable hires – and how to know when you’re interviewing a candidate with intellectual curiosity:
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How businesses can help close the skills gap

The-skills-gap-is-realAddressing the ongoing skills gap in the job market is a complex challenge that requires buy-in from every party involved: educators, job seekers, educational institutions, and employers and businesses as well. Placing the burden of responsibility on educators isn’t a sustainable solution, though it is true that these institutions require reform and adjustment, especially earlier on in the educational system. To see positive change more rapidly, businesses would be wise to undertake some of the responsibility in closing the skills gap. Here are a few things that employers can start implementing to get job seekers up to speed in the short-term and contribute to closing the skills gap in the long-term:
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July’s job creation less than expected, but still steady

Job-Market-TodayIn July, employment gains were widespread across sectors. The industries with the highest gains were professional and business services, manufacturing, retail trade and construction. Here are some key sector highlights from the BLS “The Employment Situation – July 2014” report:

Professional and Business Services

The industry that showed the highest job growth in July was professional and business services, adding 47,000 jobs to the economy, making the year-over-year total 648,000 jobs. Subsectors such as architectural and engineering services added 8,800 jobs (1.42 million total workforce), administrative and support services created 14,900 jobs (8.37 million total workforce) and temporary help services generated 8,500 jobs (2.88 million total workforce). In total, 19.23 million Americans were employed within this sector last month.
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Adecco Engineering & Technology: Minor Change, Major Opportunities 

Adecco-Engineering-and-Technology-new-logo

Formerly Adecco Engineering & Technical, our science, technology, engineering and mathematics (STEM) division is now Adecco Engineering & Technology. While engineering recruitment is a large part of our business, we also spend a great deal of our time and effort recruiting for Information Technology (IT) roles. Changing our name to Engineering & Technology more accurately reflects the entire picture of who we are and all that we do.
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While most metropolitan areas show improvement, the West continues to have the highest unemployment in the US.

metro-regional-data-on-employment-from-the-BLS-report

“The Employment Situation — July 2014” national BLS report showed a continuation of monthly job gains, adding 209,000 new jobs to the economy. This marks the sixth straight month we’ve seen increases of 200,000+ jobs.

Both regional and state unemployment rates saw little change in the United States metropolitan areas, according to the BLS’ latest “Metropolitan Area Employment and Unemployment” report. In June, the national unemployment rate declined slightly to 6.1 percent – 1.4 percentage points lower than a year earlier. In fact, forty-nine states and the District of Columbia have seen unemployment rate decreases over the past year.

Looking deeper into the June metro area numbers, Bismarck, North Dakota once again led the nation with the lowest unemployment rate — now at 2.6 percent, an increase of 0.4 percentage points from May. Of the 372 metropolitan areas, 10 had jobless rates of at least 10 percent, whereas 74 areas had rates of less than 5.0 percent.

In other positive news, unemployment decreased in 359 of 372 metropolitan areas, increased in 10 areas and was unchanged in 3 areas. Additionally, each of the 34 metropolitan divisions had over-the-year employment gains since June 2013. The largest over-the-year percentage increase in employment among these divisions occurred in Orlando-Kissimmee-Sanford, Fla. (+3.7 percent), followed by Austin-Round Rock-San Marcos, Texas and Dallas-Fort Worth-Arlington, Texas (+3.6 percent each).

Here are some key regional highlights from the BLS “Metropolitan Area Employment and Unemployment — June 2014” report:
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The importance of ongoing customer service training

customer-service-employeesCustomer service training is a sound investment when you consider what’s at stake. Your company’s reputation, customer satisfaction and loyalty
 are all directly impacted by customer service experiences. And ultimately those experiences affect your operating costs – and your bottom line when it comes to profitability.

Research has shown time and time again that people remember negative experiences much more lucidly than positive ones. Bad emotions generally involve more thinking and the information is processed more thoroughly than positive emotions, therefore people use stronger words to describe negative experiences. Further, negative impressions are far more difficult to demolish than positive ones. The proven psychology is just one reason why companies should make it a priority to minimize the number of negative experiences that arise from their customer service departments. What’s the most powerful method of improving customer service? One word: training.

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