10 Questions Answered to Help You Better Manage Your Multi-Generational Workforce

customer-service-employeesThroughout our webinar on Managing Multiple Generations in the Workforce, we received many thoughtful questions and comments from attendees – so many, in fact, that we didn’t have time to answer each one.

Fortunately our great panelists agreed to follow up on the questions they weren’t able to answer during the webinar Q&A. Questions include:

  • Why do we have to change for young workers, why can’t they adjust to the way things are?
  • What are the best ways to create two-way mentorships between younger and more mature employees?
  • How would you address the seeming lack of boundaries between younger managers and their employees?

Continue reading for answers to these and other questions from our four panelists.
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Top 5 Benefits of an Onsite Program

Adecco Onsite ProgramMany people aren’t aware of it, but Adecco actually offers a program where we have a dedicated resource sit on location at your organization to manage all of your temporary workforce needs. It’s a solution that takes the burden off of you and your team, allowing them to focus on their main tasks while we partner with you to build a great staffing program.

Here are the top five reasons to engage with an Onsite Program:

1. Recruiting

We recruit and source the top talent your organization needs—sounds simple, but it covers a lot. The Onsite Manager from Adecco handles every stage of the recruiting process. This person is solely focused on finding candidates with the right skill sets. Since our standardized vetting process is so in-depth and includes things like background and drug tests as well as skills and personality assessments, we’re able to deliver a higher caliber of employee.

2. Retention


Searching for the right candidates helps provide insight into what their needs are so that we can continue to keep them engaged with their work. Companies that have high employee morale also have employees who are 22% more productive. Several ways we address this are:

  • A well-defined onboarding system
  • 
One point of contact: we handle everything for our 
onsite associates and they can come to us directly
  • 
A rewards program
  • Administering necessary training

We’re committed to providing a positive experience to our associates, and that’s one of the things that keeps them coming back.

3. Experience

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Lessons from a Mock Interview: Job seeker Advice for Passing a Technical Screen

iStock_000017125510LargeA few weeks ago, I met an old friend for breakfast – he’s had his own company for a few years, building a web application, but has been considering going back to work full-time. Excited by the prospect of it, he still felt concerned about being able to pass a technical screen, so I gave him the advice you’ll see below. If you’re looking to return to the tech world – or are changing career paths – these tips will help to get you on the track to success. 

The more you know, the more you understand what you don’t know

At first I thought this was typical imposter’s syndrome. My friend has nearly ten years of experience with programming and has been an entrepreneur of one sort or another for more than thirty. For the last five years, he’s been working on his own product, which is a fairly complex J2EE site. But, like a lot of good developers, he thinks that what he does isn’t as impressive as what others are doing. When you work on something for a long time, you become intimately familiar all of its flaws, and then when you see something new that someone else is doing, you only see the positives and begin to compare yourself.

I told him he was definitely qualified for a programming job if he wanted one, but asked what was up with his project. It turns out that in the last year or so, he had been mainly working on the business side of his project, not the programming, which was largely finished. And, even the business side didn’t need his full-time attention. He wanted to find an agency that would allow him to take on some short-term contract work because he missed programming and had the available time. 
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Webinar Wrap-Up: Managing a Multi-Generational Workforce in a Customer Service Environment

employee-growth-metricsManaging the differences between the generations in the workplace has proven to be difficult for many business leaders. Generational challenges and dissimilar working styles are ever-present and can cause a disconnect between employers and employees. When you add the headaches associated with a customer service environment to these generational differences, serious operational issues can arise and impact your bottom line. Adecco’s recent webinar, “Managing a Multi-Generational Workforce in a Customer Service Environment,” helps leaders and managers mitigate these issues. In the webinar, topics include a detailed look at the generations in the workforce, leveraging generational strengths, best practices for addressing generational challenges, management tips and advice for helping the younger generations provide excellent service.

Panelists for the webinar include Bruce Tulgan (Author, Founder & CEO of RainmakerThinking), Wendy Slayton (Senior Vice President of Human Resources for Adecco Group North America), Kristen Leverone (Senior Vice President & Global Talent Development Practice Leader for Lee Hecht Harrison) and Lauren Griffin (Senior Vice President of Adecco Staffing, USA). Individuals who attended the webinar earned Human Resources Certification Institute (HRCI) credit, which counts toward the certification and recertification process for HR professionals.

If you are interested in viewing the “Managing a Multi-Generational Workforce in a Customer Service Environment” webinar, click here. For those wishing to receive HRCI credit, we will be granting accreditation through October 10, 2014 for those who watch the webinar in its entirety. Please note: In order to receive credit, you MUST complete the form that appears and provide valid information. Your HRCI credit information will be sent within a week of viewing.

If you wish to view only the slides presented in the webinar and are not interested in receiving HRCI credit, click here.
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August Brought Fewer New Jobs Than Expected, But Several Industries Saw Steady Growth

Job-Market-TodayThe United States generated 142,000 new jobs in August, breaking the six-month streak of +200,000 job gains. This number comes in well below what economists were expecting, however, August is historically a slower month for job growth. The unemployment rate dropped slightly from 6.2 percent to 6.1 percent.  During the past year, the unemployment rate and the number of unemployed persons have declined by 1.1 percentage points, and 1.7 million, respectively.

Revisions to prior months showed that both June and July had seen 28,000 fewer new jobs than was previously reported. The June payroll number was revised from +298,000 to +267,000 and the July numbers were revised from +209,000 to +212,000.

Looking deeper into the BLS “Employment Situation – August 2014” report, here are some figures on job creation in specific industries:
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Celebrating National Staffing Employee Week: Sept. 15-21

ADO-Fb-Image-NSEW (2)On any given day, Adecco connects more than 70,000 talented workers to the best job opportunities across the country. We know just how hard our Associates work and how much time they spend in the workplace. That’s why we want to make sure they have the right position at the right company, as well as the resources to realize their career goals. During National Staffing Employee Week – and every week – we wish our Associates abundant success as Adecco temporary and contract workers. 

What is National Staffing Employee Week?

Organizations big and small work with staffing companies to find skilled contract and temporary workers to fill positions in a myriad of fields and sectors. National Staffing Employee Week was established by the American Staffing Association to honor the millions of Americans who are employed by staffing firms, and is held September 15-21 this year.

Every day in America, there are roughly 2.98 million workers employed by staffing companies. In a year, more than 11 million temporary and contracts workers are employed by staffing companies in the United States. The ASA also reports 79 percent of temporary employees often work full-time; 35 hours per week or more.

Temporary workers have been contributing to the economy for decades, and employers seeking qualified staff are increasingly looking into staffing companies to fill their needs. It should also be noted that the staffing industry generated a staggering $122 billion in sales in 2013 alone.
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