Call center jobs coming back to the U.S.

adecco-google-plus call center 1In the 1980s and 1990s, approximately 600,000 call center jobs were outsourced overseas. Lately, however, they have started to come back. This is great news for American job seekers and businesses alike—there were more than 100,000 positions created in call centers throughout the country between 2010 and 2012, and companies are generating better business results.

Why are call centers coming back to the United States?

One of the major reasons why companies outsourced call center jobs in the first place was to take advantage of affordable labor in countries such as India and the Philippines. However, wages in these countries are becoming less and less affordable every year. In India, salaries are rising 10 percent annually; in the Philippines, the annual jump is about 7 percent. Thus, the financial edge of outsourcing is beginning to blunt, and many companies are starting to reverse course and “insource” their call center operations.
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Workforce Watch List: Supply Chain and Logistics

supply chain and logistics staffing needsThe field of supply chain and logistics is exploding at a rapid pace.

45% of companies view their supply chain management as a strategic asset and, of that group, 70% see higher, better performance in their business. More and more organizations are quickly realizing the value of implementing robust teams to focus on the transportation and storage of their goods. Not only can a top supply chain team make an organization run more efficiently, it can also provide significant bottom-line savings.

Three major themes in the world of supply chain logistics are cost reduction, technology, and opportunity for growth–and they all go hand-in-hand. While cost reduction is a major supply chain trend so is maximizing the profitability of the supply chain which includes implementing new technology (RFID tracking systems, process automation tools, etc.) and better efficiency across the board. Other cost-saving methods include reducing carbon dioxide emissions. Many organizations are kicking these efforts off by hiring logisticians to audit their business to see where pain points and weaknesses exist and removing those barriers to save money.
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2014 Job Market Perspectives blog series – Part three: The year ahead

singles_ADO_JMP14_v2_Page_01Every year we release our Job Market Perspectives report, which details the current state of the job market broken down by industry sector and region. The report also contains important topics and useful information such as a 2013 year in review, a summary of the last five years, as well as an executive polling section where we take a look at what business leaders are seeing and what challenges we face moving forward.

To coincide with the 2014 Job Market Perspectives Report release, we are publishing a three-part blog series to highlight some of the information in the report. In part one, we discussed the 2007-2009 recession and what impact it had on the job market. In part two, we presented a brief recap of 2013. In the final installment of this blog series, we give you a “sneak peak” of what to expect in the 2014 job market.
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2014 Job Market Perspectives blog series – Part one: The recession

singles_ADO_JMP14_v2_Page_01Every year we release our Job Market Perspectives report, which details the current state of the job market broken down by industry sector and region. The report also contains important topics and useful information such as a 2013 year in review, a summary of the last five years, as well as an executive polling section where we take a look at what business leaders are seeing and what challenges we face moving forward.

To coincide with the 2014 Job Market Perspectives Report release, we are publishing a three-part blog series to highlight some of the information in the report. In part one, we’ll discuss the 2007-2009 recession and what impact it had on the job market. In part two, we’ll present a recap of 2013 and show the progress we’ve made in the last year, and in the final installment we’ll present a “sneak peak” of what to expect in 2014.
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Workforce Watch List: Mortgage and Banking Jobs

Mortgage and banking jobs

While the mortgage and banking industry is improving, it’s still pretty unpredictable. One minute economists are saying we’ll see a growing demand for mortgage and banking jobs, and the next they tell us the opposite. We’ve identified several workforce trends to help you navigate your way through this sector despite the industry turmoil.

How are current regulations affecting hiring needs?
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What Your Company Can Do to Address the Skills Gap

Is the skills gap holding you backBusinesses in the U.S. are experiencing a skills crisis. More than 600,000 jobs went unfilled in 2012, simply because the workforce was not skilled enough to do them. The Skills Gap and the State of the Economy, the first part of this series, uncovered how and why this is possible. The second part, Why the Skills Gap Matters Today and Tomorrow, addressed current and future implications for U.S. business.

Now that we’ve covered what it is and what it means for business, we’ll address strategies that employers in the U.S. can adopt to close the skills the gap and position themselves for sustainable growth and lasting success in the years to come.

First, the root of the problem. Is the labor force itself the issue?

Apparently not.

Only 23% of the senior executives we surveyed feel that the skills gap comes from a lack of interest from job seekers in pursuing careers affected by the skills gap.

In that case, it certainly can’t be the education system. A 2012 white paper by the World Economic Forum notes: “In 2011, 215 US-based science, technology, engineering and math (STEM) programmes are ranked globally, while only 29 Chinese programmes can claim the honour.”

And yet, 59% of senior executives we polled in 2013 do not feel that U.S. colleges and universities prepare graduates for today’s workforce.

So what gives?

The answer can be found in a statistic we covered in The Skills Gap and the State of the Economy:

“44% of executives reported that soft skills — intangibles like communication, creativity, collaboration and critical thinking — were lacking among hires and job candidates.”

These skills aren’t taught in classrooms. Four (or six, or even more) years of engineering, chemistry, math, and technology education can’t teach these skills. But apprenticeships and on-the-the-job training can.
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