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Economic recovery remains sluggish

Ever since the worldwide economic recession drew to a close in 2008, a series of untimely events have repeatedly shaken Asia Pacific’s financial infrastructure.

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Life after college for the class of 2012

In the six years since I left the hallowed halls of UConn (Go Huskies!) so much has already changed. In 2006, your grandma couldn’t use Facebook yet and there was no such thing as Twitter or Pinterest. In 2012 things are different. This freshman workforce has to contend with fierce competition from their peers and […] Read Article “Life after college for the class of 2012”

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Calming down an upset client: the ASAP model

Maintaining good client relationships is a huge part of our business and having a plan in place to manage those relationships is critical for success. A very accomplished colleague of mine taught me the “ASAP” customer service model below – and it WORKS.